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F.A.Q.'s (Frequently Asked Questions)

General Questions

I received my product with freight damage, what should I do?

How do I get a tracking number for my order?

What is the status of my order?

How do I obtain service on a Grundorf product?

Do I need a return authorization to return Grundorf products to the factory for repair?

What happens after you receive the product for repair?

I have a problem with your website, who do I contact?

Who should I contact if there is an error on my order?

Do you ship outside the USA?

Can I order direct from Grundorf?

Grundorf Cases

What is the Limited Warranty Period for Grundorf cases?

What does the Grundorf limited warranty cover?

How do I get replacement parts for my case?

How long does it take to build a custom case?

Can I return a custom case if I do not like it?

Grundorf Parts and Accessories

What is the Limited Warranty Period for replacement parts and accessories?

What does the limited warranty cover?

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